Last Updated: November 30th, 2024
At Femax Sp. z o. o., we are committed to providing high-quality products and excellent service to our customers. If you are not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure a smooth resolution.
This policy outlines the conditions under which refunds are issued, the process to request a refund, and exceptions that may apply.
1. Eligibility for Refunds
Refunds are available under the following conditions:
✔ Damaged or Defective Products: If your order arrives damaged, defective, or faulty, you are eligible for a refund or replacement.
✔ Incorrect Items: If you receive an item different from what was ordered, you may request a return or refund.
✔ Order Cancellation: If you cancel your order before it has been processed or shipped, a full refund will be issued.
✔ Product Not Delivered: If your order does not arrive within the promised delivery time due to issues from our end, a refund may be issued after an investigation.
2. Non-Refundable Items
The following items are not eligible for refunds:
❌ Perishable Goods: Fresh meat, seafood, dairy, and other perishable products cannot be refunded unless they arrive damaged or expired.
❌ Custom Orders: Specially customized bulk orders or personalized products are non-refundable unless defective.
❌ Opened or Used Items: Products that have been opened, used, or tampered with are not eligible for refunds.
❌ Change of Mind: We do not offer refunds for buyers’ remorse or if you simply change your mind after purchase.
3. Refund Request Process
If you meet the refund conditions, follow these steps to request a refund:
Step 1: Contact Us
Send an email to info@femaxspzoo.com with the following details:
- Order Number
- Reason for Refund Request
- Photo Evidence (if the product is damaged, incorrect, or defective)
Step 2: Review & Approval
- Our team will review your request within 5-7 business days.
- If approved, we will provide return instructions (if applicable).
- If rejected, we will inform you of the reason.
Step 3: Refund Processing
- Approved refunds will be processed within 7-14 business days via the original payment method.
- Refund processing times may vary depending on your bank or payment provider.
4. Returns & Shipping Costs
- In cases where a return is required, the customer may be responsible for shipping costs unless the error was from Femax Sp. z o. o.
- Returned items must be in original packaging and unused (unless returning due to defects).
- Once we receive and inspect the return, a refund will be issued accordingly.
5. Late or Missing Refunds
- If you haven’t received your refund within 14 business days, please check with your bank or payment provider first.
- If the issue persists, contact us at info@femaxspzoo.com, and we will investigate.
6. Policy Updates
Femax Sp. z o. o. reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on this page, and customers will be notified of significant updates.
Last Updated: November 30th, 2024
7. Contact Us
For refund-related inquiries, please reach out to us:
📧 Email: info@femaxspzoo.com
📍 Address: SZCZĘŚLIWA 25, 80-176 GDAŃSK, Poland